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My game is not loading? What should I do?


My game is not loading? What should I do?

If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:

Use the latest version of your internet browser. We recommend following browsers:

For steps on how to update your browser, please check these links:

Use the latest version of Adobe Flash Player.

  • Click here to learn how to install or upgrade your Flash Player.

Ensure that your Flash Plugin is enabled in your browser. Follow these instructions:

If you are playing on Chrome Version 55, please follow these steps:

Clear your browser Cache.

Clear your Flash Cache and adjust your Flash Storage.

Use Hardware Acceleration in your browser:

Follow also these additional Troubleshooting steps:

If you have tried all of the steps listed above and your game still is not loading, click here to get in touch with ZYNGA.


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