My game is not loading? What should I do?

My game is not loading? What should I do?

If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue: Use the latest version of your internet browser. We recommend the following browsers:

• Google Chrome (PC/Mac)

• Mozilla Firefox (PC/Mac)

• Safari (Mac)

For steps on how to update your browser, please check these links:

• Update Google Chrome

• Update Mozilla Firefox

Use the latest version of Adobe Flash Player. Click here to learn how to install or upgrade your Flash Player.

Ensure that your Flash Plugin is enabled in your browser. Follow these instructions:

• Google Chrome

• Mozilla Firefox

• Internet Explorer

• Safari

If you are playing on Chrome Version 55, please follow these steps:

• Troubleshooting Steps for Web Browsers - Chrome Version 55

Clear your browser cache.

• What is Cache and how do I clear my Cache?

Clear your Flash Cache and adjust your Flash Storage.

• How do I optimize my Flash Cache?

Use Hardware Acceleration in your browser:

• Hardware Acceleration for Google Chrome

• Hardware Acceleration for Mozilla Firefox

Follow also these additional Troubleshooting steps:

• Troubleshooting steps for Web Browsers